Location: New York, NY 10018
Unable to sponsor at this time.

Description:

The primary role of the Client Services Representative is to ensure Lime provides its clientele with a truly exceptional and personalized customer service experience. The position will require the candidate to gain expertise in multiple aspects of the business including technology, trading, clearing, and compliance. As a representative of our firm, you will need to possess excellent written and oral
communication skills, a friendly and energetic attitude, and the desire to succeed in a fast-paced, dynamic working environment.

Required Skills:

  • Comfortable providing Level 1 customer and product support on an event-driven basis
  • Comfortable providing Level 1 IT support on an event-driven basis
  • Experience in financial markets
  • Experience supporting Microsoft OS and Apple macOS
  • Experience installing, configuring, supporting, and troubleshooting mainstream desktop applications, including Microsoft Outlook, Microsoft Office, and Adobe Flash
  • Experience supporting mobile trading platform technologies
  • Experience configuring and working with VoIP technology
  • Solid communication skills

Helpful Skills:

  • Requires a bachelor’s degree.
  • A+ Certification.
  • Sufficient theoretical understanding of LAN networking to support testing and troubleshooting.
  • Experience supporting, maintaining, and troubleshooting desktop and laptop hardware.

Location: Chicago, IL 60602
Unable to sponsor at this time.

Description:

We are currently seeking a technical support engineer for our Infrastructure/IT team.  The ideal candidate will demonstrate an interest in and ambition for providing real-time customer and desktop support.  That candidate will be comfortable working in a fast-paced environment and is eager to expand their expertise over a wide variety of support areas and related technologies.  Finally, the candidate will have the opportunity to support and amass expert working knowledge in sophisticated and modern retail trading technologies.

Required Skills:

  • Comfortable providing Level 1 customer and product support on an event-driven basis
  • Comfortable providing Level 1 IT support on an event-driven basis
  • Experience in financial markets
  • Experience supporting Microsoft OS and Apple macOS
  • Experience installing, configuring, supporting, and troubleshooting mainstream desktop applications, including Microsoft Outlook, Microsoft Office, and Adobe Flash
  • Experience supporting mobile trading platform technologies
  • Experience configuring and working with VoIP technology
  • Solid communication skills
  • Requires a bachelor’s degree

Helpful Skills:

  • A+ Certification.
  • Sufficient theoretical understanding of LAN networking to support testing and troubleshooting.
  • Experience supporting, maintaining, and troubleshooting desktop and laptop hardware.